Tracebook
AI tech support for machine OEMs.
Tracebook turns scattered technical documentation into a searchable, cited knowledge base — ingesting manuals, schematics, videos, and resolved tickets, then answering customer diagnostic questions in seconds, with every answer sourced.
Why Tracebook
Answers in seconds, not callbacks in days.
Cited answers
Every response links to the exact source document and page — no hallucinated guidance.
Multi-modal input
Customers ask with text, a photo of a fault screen, or a video clip.
Per-machine knowledge
Each customer sees documentation specific to their machine's serial number.
White-label
Runs under the OEM's brand on a custom domain — it's your support, powered by AI.
Closed loop
Unresolved chats escalate to technician tickets; resolutions feed back into the knowledge base.
Single-tenant security
Each OEM's data is isolated on Google Cloud.
How it works
From manual chaos to instant answers.
Support knowledge is scattered across PDFs, emails, and video archives, and the call always comes at the worst time. Tracebook consolidates it all into one tool, then uses AI to answer recurring diagnostic questions in under 45 seconds — cutting around-the-clock support calls and response delays while keeping a human in the loop for the hard ones.
- Ingest manuals, schematics, videos, and resolved tickets
- Answer diagnostic questions with cited sources in seconds
- Escalate the unknowns — and learn from every resolution
Turn your documentation into your best technician.
Tracebook is part of the Mr. IIoT toolkit — the support layer that keeps your customers' lines running.
More from the toolkit