Tracebook
AI tech support for machine OEMs.
Tracebook turns scattered technical documentation into a searchable, cited knowledge base. It ingests your manuals, schematics, videos, and resolved tickets, then answers customer diagnostic questions in seconds, with every answer sourced.
Why Tracebook
Answers in seconds, not callbacks in days.
Cited answers
Every response links to the exact source document and page — no hallucinated guidance.
Multi-modal input
Customers ask with text, a photo of a fault screen, or a video clip.
Per-machine knowledge
Each customer sees documentation specific to their machine's serial number.
White-label
Runs under the OEM's brand on a custom domain — it's your support, powered by AI.
Closed loop
Unresolved chats escalate to technician tickets; resolutions feed back into the knowledge base.
Single-tenant security
Each OEM's data is isolated on Google Cloud.
How it works
From manual chaos to instant answers.
Support knowledge is scattered across PDFs, emails, and video archives, and the call always comes at the worst time. Tracebook consolidates it into one place and answers recurring diagnostic questions in under 45 seconds. That cuts after-hours calls and response delays, while a human stays in the loop for the hard ones.
- Ingest manuals, schematics, videos, and resolved tickets
- Answer diagnostic questions with cited sources in seconds
- Escalate the unknowns — and learn from every resolution
FAQ
Tracebook, answered.
What is Tracebook?
Tracebook is AI tech support for machine OEMs. It turns your operating manuals, schematics, videos, and resolved support tickets into a branded, searchable knowledge base that answers customers’ diagnostic questions in seconds.
Who is Tracebook for?
Machine OEMs with fielded equipment that need around-the-clock customer support — precision grinders, packaging machines, food-and-beverage equipment, building systems, and similar capital equipment.
How does it avoid giving wrong answers?
Every reply includes hyperlinked citations to the exact source document and page, so customers can verify it themselves. A typical first answer arrives in under 45 seconds.
How can customers ask questions?
By text, by a photo of an HMI or fault screen, or with a ~30-second video clip of a machine sound — Tracebook interprets the image or audio to retrieve the right documentation.
Is it branded as ours?
Yes. It’s white-labeled on your own subdomain with your logo and colors, and Tracebook stays invisible to end users. Each customer sees documentation for their specific machine serial first, including private quotes, orders, and drawings.
What happens when it can’t answer?
Unresolved chats automatically convert to tickets routed to your technicians. Once resolved, the fix feeds back into the knowledge base — a closed loop that keeps getting better.
How is our data kept private?
Single-tenant on Google Cloud: each OEM gets a dedicated instance with its own database, file storage, and vector index. Data never crosses tenant boundaries and isn’t used to train third-party models.
How long does setup take?
About two weeks for a typical OEM with roughly ten machine models and several hundred documents. For example, Royal Master Grinders ingested 800+ manuals and drawings across 50+ serials in two weeks.
Turn your documentation into your best technician.
Tracebook is part of the Mr. IIoT toolkit — the support layer that keeps your customers' lines running.
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